Your terms and conditions of use

SHIPPING COSTS

We ship all orders via FedEx Ground. Any order with 18 cases or more may be shipped via LTL carrier.  Orders will ship within 2 business days.  We are unable to ship International, APO, Alaska or Hawaii orders at this time.  Shipping charges are calculated automatically during the checkout process using our actual FedEx costs based on weight and location.

FREE SHIPPING ON ORDERS OVER $100 in the continental US.

SIGNING FOR HAZMAT PACKAGES

If your order contains any items that are DOT regulated for hazmat shipping, an adult must be present to sign for your packages.  If you do not have hazmat items, FedEx may still require an adult signature before leaving any package at your location.  If no one is present, FedEx will leave a notice at your delivery address.  If you do not expect anyone to be present for receipt of hazmat items, you are responsible for arranging pickup of your packages at the FedEx Group shipping facility nearest your location upon notice of failure to deliver.  For this reason, we suggest choosing a delivery location that has personnel during regular business hours.  Neither Hot Stuff Chemicals or our chosen package carrier is responsible for delivery delays due to the lack of a signator for your packages.

 

TAX

Orders from the state of Arkansas are subject to a 9.25% sales tax.

States other than Arkansas: no sales tax.

 

PAYMENT METHODS

We accept the following forms of payment for your order:

Visa, MasterCard, Discover, and American Express through our PayPal Payflow Pro processing account.  All transactions are secured through PayPal.

ALL PRICES ARE IN US DOLLARS - WE ACCEPT NO FOREIGN CURRENCY, CHECKS OR MONEY ORDERS

 

CONTACT INFORMATION

Hot Stuff Chemicals
P.O. Box 10677
Fayetteville, AR 72703
info@hotstuffchemicals.com

Customer Service: (855) 487-8833

 

MISSION STATEMENT

Hot Stuff Chemicals is dedicated to giving our customers the best possible service when they order their products over the Internet. This includes safe and secure processing of your sensitive credit card information using the highest data encryption available today, fast processing of your order, and informational support for your car wash chemical questions.

 

GUARANTEE

We offer a 100% money back guarantee within 15 days with the following necessary exceptions:

All returns, other than shipping damaged goods or incorrect shipments, are subject to a 15% restocking fee. CUSTOMER MUST PAY FOR SHIPPING ON RETURNS. NO POSTAGE DUE RETURNS WILL BE ACCEPTED AND NO CREDITS WILL BE ISSUED FOR SHIPPING CHARGES. REFUSED SHIPMENTS WILL ALSO BE CHARGED 15% RE-STOCKING FEE AND WILL BE CREDITED LESS SHIPPING FEES.

Items must be returned 15 days from receipt of merchandise in its original packaging and original unused and resalable condition.